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Month: May 2025

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The End of Abundance: Navigating Scarcity in the Hotel Industry
Posted inHotels Risks Staff-Less

The End of Abundance: Navigating Scarcity in the Hotel Industry

The concept of abundance is facing significant challenges as economic uncertainties and shifting consumer behaviors reshape the hospitality landscape. Travelers are becoming increasingly selective, seeking not just luxurious accommodations but…
Posted by Ann Utley May 8, 2025
Why Self-Service Kiosks Outperform Receptionists in Avoiding Mistakes and Keeping Guests Happy
Posted inHotels Staff-Less

Why Self-Service Kiosks Outperform Receptionists in Avoiding Mistakes and Keeping Guests Happy

Mistakes at hotel reception desks—such as misspelled guest names, incorrect room assignments, or billing errors—can quickly spoil the guest experience and damage a hotel's reputation. Traditional front-desk operations, dependent on…
Posted by Steve Gutter May 4, 2025

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